Frequently Asked Questions

What comes in a standard Diver6 system?

A Standard Diver6 System for 4 divers will include:

• (1) Dell Rugged Tablet
• (1) Topside Modem
• (1) Topside Modem Power & Data Cable
• (1) Battery - Mil 5590 form factor
• (1) Battery Case
• (1) Battery Charger
• (4) Diver Modems
• (4) Diver Modem chargers
• (4) Diver Modem Tank Mounts
• (1) Tool / Spares Kit
• (1) Rugged Case for Topside Modem & Accessories (includes hard case for tablet)
• (1) Rugged Case for Diver Modems & Accessories
• (1) Diver6 Software Suite
• (4) Shearwater® PETREL or NERD dive computers (optional)

Systems are sold in a 3 to 14 diver configuration.

What operating systems do you support?

The Diver6 software can operate on Windows 10 or later and Mac OS X (10.10 or later). Chartserver is not available on the Mac OS at this time.

What languages does the software support?

The Diver6 software currently supports English, Spanish, Japanese, Vietnamese, Korean, Arabic, and Ukrainian. We are adding language translations as needed so if there's one you'd like to see, reach out to us!

Can diver data be exported from the system?

Yes, diver data can be exported. Using the Diver6 export functionality divemasters can:

• Export Diver History
• Export Individual or All dive records
• Export GPX compatible track files
• A CSV file with all diver data is also available on the system
• Dive Reports (PDF)

This information can then be used for analysis on many of the industry-standard GIS applications and can be imported into databases and spreadsheets for further analysis.

What additional functionality do the Shearwater® products provide?

Special features available with Shearwater® integration:

RECALL - A diver receives a message from topside to return to craft. Range and bearing information is provided to the diver for craft location. The information is updated with each new modem transmission.

ASSIST - A divemaster has the ability to provide range, bearing and depth information for one diver to assist another diver.

DISTRESS - A diver that needs help can notify the divemaster of his or her situation. The system will provide the distressed diver with bearing and range back to the surface vessel.

RETURN HOME - A diver wishing to return to the surface vessel can issue this request to obtain the bearing and range to the surface vessel.

SEND ASSIST - A diver can issue a request to the divemaster to obtain the assistance of another diver.

Tank Pressure - Diver tank pressures are transmitted to the divemaster giving a clearer picture of each diver’s air supply.

Can I purchase additional hardware?

You can purchase additional diver equipment that will seamlessly integrate with your existing system.

You can also purchase additional chargers and accessories.

Contact us and we can meet your needs.

Where can I purchase a system?

To purchase a Diver6 system, please visit our Contact Page to get in touch with our team directly.

If you are a GSA-authorized purchaser, you can also find Diver6 on GSA Advantage for streamlined government procurement.

Visit GSA Advantage Website

How easy is it to connect the Diver6 system?

The Diver6 system can be connected and ready to use following the steps below.

1. Connect Topside Modem to Battery with cable provided.
2. Turn on Battery Unit.
3. Connect USB Cable to Battery Unit and plug into computer.
4. Start Diver6 Software.

It is important that you follow these connection steps for proper start-up. See the Quick Start Guide and User’s Manual for more detail.

What is the best location to mount the diver modem?

The best placement for Diver Modem mounting is near the top of the air tank with the modem head near the regulator. This will reduce acoustic shadows, allowing for better communication with the diver.

What is the best location to mount the topside modem?

Proper placement of the Topside Modem is essential for accurate diver tracking and overall mission success. The modem serves as the divemaster’s primary reference point, so correct alignment and positioning are critical.

The modem features an alignment LED that indicates the 12 o’clock position. This mark should be used as the reference heading for positioning and for orienting the tablet interface.

Placement Recommendations:
1. On a vessel – Mount the modem below the keel, away from engines or turbulence. The vessel should remain stationary or move at less than 2 knots during operation.
2. On shore or in a harbor – Place the modem away from hard seawalls or reflective surfaces, which can disrupt acoustic signals and degrade tracking accuracy.
3. Fixed mounting is strongly recommended – Whether on a vessel or dock, align the Topside Modem and tablet computer in the same orientation, preferably with the modem facing the bow of the boat or the operational direction.

Allowing the modem to spin freely in the water will reduce tracking accuracy. For best results, ensure the modem is securely mounted and aligned using the LED indicator as the forward-facing reference. The divemaster should face the same direction as the modem when using the tablet to maintain spatial consistency in diver tracking.

Is the Diver6 system only for Military use?

Proper placement of the Topside Modem is essential for accurate diver tracking and overall mission
No. While Diver6 is part of the Authorization for Navy Use (ANU) Program and widely used by military clients, it is not limited to military applications. The system is also trusted by Police and Fire Departments and can be used by any organization requiring advanced diver tracking and situational awareness.

Do I need special training to operate the system?

No special training is required to get started, but we offer comprehensive training options to help you get the most out of your Diver6 system. Training is available through in-person demonstrations, virtual sessions, and a library of YouTube videos covering setup, configuration, and system operation.

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